Ambassador Chicago

Ambassador Chicago case study provided by FlexPrint, a Flex Technology Group company


About Ambassador Chicago

Ambassador Chicago, Chicago’s original boutique hotel, was established in 1926 and is part of Journal Hotels Group with 4 locations. The Ambassador Chicago has 285 spacious guest rooms, coffee lounge and bar, and a fine dining restaurant.


  • FlexTG managed printer fleet
  • Konica Minolta serviced copiers
  • Service from Konica was not satisfactory
  • No relationship between customer & Konica account representative


  • We provided new HP A3’s to replace the Konica copiers
  • Standardized the fleet to 100% HP – including printers
  • Partnership with customer – not just another vendor
  • Quarterly reviews & data reporting
  • Single SLA & one point of contact


  • Reduced overall spend
  • Single invoice for all print
  • Helped reduce burden on the customer IT team by switching to all HP for better driver management
  • Helped reduce end user frustration with easier driver work flow