Ambassador Chicago
Ambassador Chicago case study provided by FlexPrint, a Flex Technology Group company
About Ambassador Chicago
Ambassador Chicago, Chicago’s original boutique hotel, was established in 1926 and is part of Journal Hotels Group with 4 locations. The Ambassador Chicago has 285 spacious guest rooms, coffee lounge and bar, and a fine dining restaurant.
PREVIOUS SOLUTIONS
- FlexTG managed printer fleet
- Konica Minolta serviced copiers
- Service from Konica was not satisfactory
- No relationship between customer & Konica account representative
OUR SOLUTIONS
- We provided new HP A3’s to replace the Konica copiers
- Standardized the fleet to 100% HP – including printers
- Partnership with customer – not just another vendor
- Quarterly reviews & data reporting
- Single SLA & one point of contact
KEY BENEFITS
- Reduced overall spend
- Single invoice for all print
- Helped reduce burden on the customer IT team by switching to all HP for better driver management
- Helped reduce end user frustration with easier driver work flow