Case Studies / Ebooks
Avoiding Device Failure with Predictive Service
How to Reduce Downtime by 80% (or more)
Let’s face it. When it comes to managing your print service you don’t want downtime, or to be inconvenienced. Most of all—you don’t want to keep your customers waiting.Read More
Regional Financial Institution Moves to Proactive Managed Print Model, Streamlines Support, Improves Service Level to End Users
An aging fleet and unpredictable repair time on printers and copiers were the biggest problems facing this organization. Response time was way too long. From the time it took for their service provider to arrive onsite, assess the problems, order the right parts and wait for delivery, it often took days to fix a device, leaving end users and the IT department extremely frustrated.
Top 10 Global Generic Drug Company Adopts Managed Print Services to Support Growth and Reduce Costs
“With acquisitions and continued rapid growth, we had multiple locations supported by multiple groups (in-house IT and outside vendors) and each group doing their own thing. IT had little control over printer purchases and deployments and little visibility into the actual costs of the company’s printing environment.”Read More
Global Law Firm reduces imaging costs while maintaining high standards of service
In an effort to control costs without compromising service standards and the firm’s supportive culture, the firm began looking at its printing and imaging environment for savings opportunities. The firm’s Director of IT, Americas, initiated regularly scheduled evaluations of the firm’s imaging fleet. Based on the findings, the Director decided to go out to bid for service on the fleet.Read More
Top U.S. Pharmaceutical Company Cuts Costs, Streamlines Support, Improves Quality
When printer repair requests and complaints about toner quality began to rise, the Manager of IT Support Services started to hear directly from the company’s user community. The quality issues and the amount of time it took to troubleshoot and resolve printer problems were adding to employee stress, impacting productivity levels, and interrupting the progress of other projects.Read More
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