699 Middle St. Middletown CT 06457
(800) 213-1112

Service & Supplies

Place Service and Supply Orders 24/7 at https://connect.flotech.net

Flo-Tech offers a variety of service and supply programs to fit your business needs. From our SmartPrint Support Program (with discounted service rates), to our Integrated Print Management Program (a comprehensive Managed Print Solution), we provide you proactive service and support including asset management, help desk training, technical support, preventative maintenance and rapid service response with a 95% first time fix rate. You will also be enrolled in our EnVision™ for the Environment Program.

Choose the support program that meets your business needs and fits your budget:

  • Warranty and Repair Service: All warranty and repair service is performed on site by an experienced Flo-Tech certified technician.
  • Time & Materials – next day service.
  • Service Contracts – 4-6 hour average response, includes all parts, labor and maintenance kits; covers Jet Direct cards, paper trays and duplexers; includes Flo-Tech’s exclusive Activity Based Cleaning™ preventative maintenance program along with Flo-Tech’s Most Vulnerable Parts™ proactive parts replacement program
  • Cost per page programs – one fixed cost per page for hardware, service, supplies and support, 4-6 hour average response with 95% first time fix rate, preventative maintenance performed on every service call
  • Flo-Tech Coast to Coast™ – gives you a single source service provider for seamless nationwide service coverage
  • Most Vulnerable Parts Program™ (MVP) – proactive parts replacement for the most common parts responsible for jamming and image quality issues. Combined, Proactive Parts replacement and preventative maintenance reduces service calls up to 55%.
  • Flo-Tech Brand Supplies – Flo-Tech offers a complete line of high quality, environmentally responsible OEM compatible cartridges manufactured in the United States under a zero waste policy with a reduced carbon footprint.
    • All Flo-Tech supplies can be recycled through our free EnVision™ Recycling Program
    • Supplies are shipped with Next Day Delivery
    • Flo-Tech is STMC certified by the International Imaging Technology Council for Quality Assurance Test Methods for OEM Compatible supplies
  • OEM Supplies – Flo-Tech offers Genuine Canon Toner, Parts and Supplies and OEM Brand Supplies for HP, Dell, Lexmark, Xerox, Oki, Samsung, Tektronix, Brother, Toshiba, Kyocera, Konica Minolta and many other brands.

Let us help you determine the best service option or print management program for your business.


Why Choose Us

We are a pioneer in Managed Print Services with nearly 25 years of experience delivering Enterprise Solutions to enterprise customers locally, nationally and internationally. We are service focused, manufacturer and technology agnostic.
  • Alert Management Software
  • Predictive Service Delivery
  • Custom Reports
  • Flexible Hardware Solutions – Freedom Plan
  • Asset Mapping and Management

Our Services

Everything about the way we do business is focused around providing a high level of analysis, support and service to some of the largest companies in America, including 37 of the Am Law 100 legal firms.

Learn More

From secure printing and scanning to reporting and statistics for cost recovery, we can tailor solutions according to your specific needs and environment.

Learn More

Whether looking for a single device or looking to refresh your entire fleet, Flo-Tech can help you determine the best printing and imaging solutions for your business.

Learn More

Our Technology Partners

Experience Flo-Tech's Unparalleled Service and Support