699 Middle St. Middletown CT 06457
(800) 213-1112

Service is the Foundation of any MPS Solution

What type of service are you receiving?

Reactive vs. Preventative vs. Predictive Service:

There are 3 types of service models: Reactive, Preventative and Predictive. The Reactive model is the traditional break/fix service delivery model – the device goes down, the user places an emergency service call. In this scenario the device is already down causing disruption to your business.

The Preventative model is similar to a car maintenance program. Preventative maintenance is scheduled based on page volumes – much like scheduling your car for an oil change (some providers may schedule preventative maintenance on an annual basis which is not as effective for optimizing device performance). Flo-Tech uses our extensive knowledge base service history to determine when preventative maintenance is needed and will be most effective. Flo-Tech also provides preventative maintenance on every service call.

Predictive Service Delivery

Predictive service allows you to turn an emergency service call into a scheduled service event resulting in:

  • No unplanned downtime
  • No help desk call
  • No disruption to your business
  • No lost productivity
  • No user complaints

Flo-Tech is delivering service on all levels – reactive, preventative and predictive.


Why Choose Us

We are a pioneer in Managed Print Services with nearly 25 years of experience delivering Enterprise Solutions to enterprise customers locally, nationally and internationally. We are service focused, manufacturer and technology agnostic.
  • Alert Management Software
  • Predictive Service Delivery
  • Custom Reports
  • Flexible Hardware Solutions – Freedom Plan
  • Asset Mapping and Management

Our Services

Everything about the way we do business is focused around providing a high level of analysis, support and service to some of the largest companies in America, including 37 of the Am Law 100 legal firms.

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From secure printing and scanning to reporting and statistics for cost recovery, we can tailor solutions according to your specific needs and environment.

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Whether looking for a single device or looking to refresh your entire fleet, Flo-Tech can help you determine the best printing and imaging solutions for your business.

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Our Technology Partners

Unburden Your IT Staff with Flo-Tech's Predictive Service