Service is the Foundation of any MPS Solution
What type of service are you receiving?
Reactive vs. Preventative vs. Predictive Service:
There are 3 types of service models: Reactive, Preventative and Predictive. The Reactive model is the traditional break/fix service delivery model – the device goes down, the user places an emergency service call. In this scenario the device is already down causing disruption to your business.
The Preventative model is similar to a car maintenance program. Preventative maintenance is scheduled based on page volumes – much like scheduling your car for an oil change (some providers may schedule preventative maintenance on an annual basis which is not as effective for optimizing device performance). Flo-Tech uses our extensive knowledge base service history to determine when preventative maintenance is needed and will be most effective. Flo-Tech also provides preventative maintenance on every service call.
Predictive Service Delivery
Predictive service allows you to turn an emergency service call into a scheduled service event resulting in:
- No unplanned downtime
- No help desk call
- No disruption to your business
- No lost productivity
- No user complaints
Flo-Tech is delivering service on all levels – reactive, preventative and predictive.CONTACT FLO-TECH TODAY
Why Choose Us
Everything about the way we do business is focused around providing a high level of analysis, support and service to some of the largest companies in America, including 37 of the Am Law 100 legal firms.