Service & Supplies

You rely on your printers, copiers and multifunction systems to support your business. Your devices need to be reliable and efficient with high quality output. With a variety of service and supply programs, Flo-Tech makes it easy for you to stay focused on your business while we focus on keeping your devices running at peak performance.

Choose the program that meets your business needs and fits your budget: Time and Materials, Service contracts, cost per page programs, print management and comprehensive Managed Print Services programs, and a complete line of eco friendly OEM Compatible Supplies as well as many OEM brands.

Warranty and Repair Service: All warranty and repair service is performed on site by an experienced Flo-Tech Certified technician. Place your service requests on-line 24x7 using Flo-Tech Connect™ at www.flotechconnect.com.

Time & Materials – next day service.
Service Contracts - 4-6 hour average response with 90% first time fix rate; includes all parts, labor and maintenance kits; covers Jet Direct cards, paper trays and duplexers; includes Flo-Tech’s exclusive Activity Based Cleaning™ preventative maintenance program along with Flo-Tech’s Most Vulnerable Parts™ proactive parts replacement program
Cost per page programs – one fixed cost per page for hardware, service, supplies and support, 4 -6 hour average response with 90% first time fix rate, preventative maintenance performed on every service call
Flo-Tech Coast to Coast™ – gives you a single source service provider for seamless nationwide service coverage
Most Vulnerable Parts Program™ (MVP) – proactive parts replacement for the most common parts responsible for jamming and image quality issues. Combined, Proactive Parts replacement and preventative maintenance reduces service calls up to 55%.

Supplies: Place your supply orders on-line 24x7 using Flo-Tech Connect™ at www.flotechconnect.com.

Flo-Tech Brand Supplies - Flo-Tech offers a complete line of high quality, environmentally responsible OEM compatible cartridges manufactured in the United States under a zero waste policy with a reduced carbon footprint.
- All Flo-Tech supplies can be recycled through our free EnVision™ Recycling Program
- Supplies are shipped with Next Day Delivery
- Flo-Tech is STMC certified by the International Imaging Technology Council for Quality Assurance Test Methods for OEM Compatible supplies
- Using non OEM supplies, like Flo-Tech brand OEM compatibles, does not effect warranty status

OEM Supplies
- Flo-Tech offers Genuine Canon Toner, Parts and Supplies
- Flo-Tech offers OEM Brand supplies for HP, Dell, Lexmark, Xerox, Oki, Samsung, Tektronix, Brother, Toshiba, Kyocera, Konica Minolta and many other brands

Print Management Programs:

SmartPrint Support Program™ - This unique proactive printer support program allows you to make the most of the dollars you are already spending on supplies. When you participate in this program, you’ll receive valuable services, free of charge that allows you to better manage your output fleet reducing downtime and improving end-user productivity. Services include:

Flo-Tech’s strategic Activity Based Cleaning™ preventative maintenance program
Asset Management Reporting
Technical Support and Help Desk Training
Participation in our EnVision™ for the Environment Program
Discounted service rates and priority service response

Integrated Print Management Program™ - This comprehensive Managed Print Services solution is flexible, cost effective and provides a single source for managing, servicing and supporting your printing and imaging fleet. Benefits of this program include:

To discover which service option or print management program is right for you, contact us today.