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Flo-Tech Wins National Managed Print Services Award

April 17, 2013 – Flo-Tech was honored with the 2013 Perfect ImageAward for Outstanding Managed Print Services (MPS) Program. The award presented by imageSource Magazine and the ITEX Advisory Board (as part of the ITEX National Expo & Conference) honors excellence, innovation and leadership in MPS. The independent Advisory Board, made up of industry consultants, associations, vendors and other industry peers selected Flo-Tech for this recognition from thousands of office equipment dealers, managed print services providers and other printing and imaging resellers throughout the United States. Flo-Tech, headquartered in Connecticut, has a national presence and provides Managed Print Solutions to over 5,000 clients in 42 states.

The award was presented to Flo-Tech CEO, Leo Bonetti, at a formal recognition ceremony at the ITEX National Expo & Conference held in Las Vegas, NV on April 17, 2013. This is the third consecutive year Flo-Tech has been recognized with a Perfect Image Award including the 2011 Dealer of the Year Award and 2012 recognition for Outstanding Sales Program.

This year’s Perfect Image Award for Outstanding Managed Print Services Program recognized Flo-Tech for its innovative approach to MPS delivery – from predictive service to fleet management and “document” related software solutions, Flo-Tech continues to leverage technology to improve service levels and provide greater value to businesses and organizations across the country.

Highlights include:

  • Integrated Service Delivery Platform – Flo-Tech’s integrated service delivery platform provides technician’s extensive information about a service event before arriving at a customer site. This contributes to rapid service response and a 95% first time fix rate minimizing downtime and disruption to day to day business operations.
  • Predictive Service – Flo-Tech is infusing predictive analytics into the foundation of its MPS program, its service delivery model, to “predict” when service is needed and turn emergency service calls into planned/scheduled service events. This reduces downtime and helpdesk calls and minimizes business disruption.
  • Flo-Tech is also deploying tablet technology as part of its assessment and asset management capabilities to provide more comprehensive fleet management and optimization services; earned certifications on leading edge policy based security solutions, mobile printing and document management solutions; and is currently undergoing Six Sigma business process certification.

For additional information contact Nancy Bauer, Director of Marketing and Communications at 800-213-1112 or nancy.bauer@flotech.net.

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