Manage

Based on the assessment findings, we help you implement a solution to manage your printing and imaging infrastructure more efficiently and effectively improving performance, streamlining support requirements, improving productivity and reducing costs. This is achieved several ways:

  • Complete Printer Fleet Management - we look at the types of devices in your population (printers, copiers, faxes, scanners), device utilization and page volumes to evaluate if you have the right technology in the right places to best support your end users, applications and business processes. There may be opportunities to redeploy or consolidate assets, retire aging or inefficient assets or evaluate opportunities where a technology refresh may be the most cost effective solution.

  • Proactive Service and Support – a proactive service approach significantly improves the availability and productivity of your printing and imaging assets, streamlines your support requirements, reduces help desk calls and frees up your IT resources to work on higher priority projects.

    Flo-Tech’s Alert Management Software™ and our Activity Based Cleaning Program™ for strategic preventative maintenance are key components to Flo-Tech’s proactive service model:

Alert Management Software™

Flo-Tech’s Alert Management Software™ improves the availability and productivity of your printing and imaging infrastructure, reduces help desk calls by 35% to 45%; reduces off hour support requirements, improves end user satisfaction and much more.

This unique remote monitoring system manages the thousands of alerts generated by your printing and imaging devices. With automated, intelligent alert handling, Flo-Tech’s Alert Management Software™ often prevents failures before they occur. If a device failure does occur, Alert Management Software™ significantly reduces the time from device failure to the time the device is back up and running.

Some of the features of Alert Management Software™ include automatic service call creation, automatic email notifications to designated contacts for toner low alerts and other service errors, expected (i.e., maintenance kits) and unexpected (i.e. paper jams). Alert Management Software™ also works hand in hand with other monitoring tools like HP’s Web Jetadmin and Canon’s imageWare Enterprise Management Console.

Activity Based Cleaning Program™ for Strategic Preventative Maintenance

Flo-Tech’s Activity Based Cleaning Program™ is a strategic preventative maintenance program designed to optimize fleet performance, minimize downtime and maximize the useful life of your printing and imaging devices. With Activity Based Cleaning™, preventative maintenance is performed based on actual page volumes and device utilization measured against a combination of industry standards and thresholds and Flo-Tech’s extensive experience. This program, which also includes proactive parts replacement, maximizes the effectiveness of preventative maintenance cleanings and keeps your devices consistently operating at peak performance.

  • Streamlined Support - Flo-Tech reduces the complexity of managing your environment with streamlined support, a single service provider to support all your devices, simplified contract management, consolidated billing and invoice processing with usage detail at the location, department or cost center level for simplified chargeback processing.

Continue to next step: Optimize