When upgrading to Microsoft Windows 7, you should be aware there might be compatibility issues with certain HP devices running in a Windows 7 environment. HP maintains a list of devices that are not currently supported in the Windows 7 operating system on their website. Please see HP’s website for a current list, as they are continually working on drivers and may have added support since this publication.
HP LaserJet, Color LaserJet, and LaserJet AiO/MFP Products – Products Not Supported in Windows 7 (32-bit and 64-bit)
- HP Color LaserJet 1500 Printer series
- HP Color LaserJet 3500 Printer series
- HP Color LaserJet 3550 Printer series
- HP Color 9085 Multifunction Printers
- HP Color 9850 Multifunction Printers
- HP LaserJet 1000 and 1005 Printer series
- HP LaserJet 4L, 4LC, 4LJ, 4P, and 4V Printers (Note: The HP LaserJet 4/4+, 4, 4M/4M+, 4ML, 4MP, 4MV, and 4Si Printers ARE supported. Use Devices and Printers and/or Windows Update to obtain the driver.)
- HP LaserJet 5L, 5N, and 5P Printers (Note: HP LaserJet 5, 5M, 5MP, and 5Si Printers ARE supported. Use Devices and Printers and/or Windows Update to obtain the driver.)
- HP LaserJet 6L and 6P Printers (Note: HP LaserJet 6, 6M, and 6MP Printers ARE supported. Use Devices and Printers and/or Windows Update to obtain the driver.)
- HP LaserJet 1010 Printers
- HP LaserJet 1012 Printers
- HP LaserJet 2000 Printer series
- HP LaserJet 3100 All-in-One Printer series
- HP LaserJet 3150 All-in-One Printer series
- HP LaserJet 8000 Multifunction Printer series
** List current as of March 2012. You can visit this link to check for any changes/updates:
So what are your options if you have one of these devices when upgrading to Windows 7? There are several scenarios that are options and below we have listed them in our suggested order:
- Consider upgrading to a new model that is supported by Windows 7, utilizing HP Trade Up credits or by leveraging Flo-Tech’s EnVision™ program.
- Consider redeploying the printer to a computer that will not be upgraded to Windows 7 and upgrading to a new model supported by Windows 7 for the computer being upgraded.
- Some models will allow using a mismatched driver to enable basic printing compatibility. This is not an HP supported solution and will require testing on your part, but may allow you to use a Windows 7 compatible driver for an unsupported device. Flo-Tech can provide some insight into what other model’s driver may work with your device, but you will need to test within your environment for workability. Warning: When using this option, you may lose features specific to your model that are not supported by the compatible driver.
- Option #3 above may not work if the unit in question is a local USB printer, because Plug and Play will not recognize the device correctly. If this happens with your model, you may still be able to get it to work by connecting the unit to the network with an HP JetDirect network card. Once connected to the network, you can try using the steps in Option #3.
Flo-Tech is available to consult with you on the solutions provided above. Flo-tech has offices in Boston, Philadelphia, NYC and Hartford.