699 Middle St. Middletown CT 06457
(800) 213-1112

Predictive Service [Part 1]: The Evolution of Predictive Service

Does this sound familiar? You’re on deadline. You go to use a device. And sure enough-it fails. That’s not too surprising, right? That’s what devices and copiers do; they print, jam and break. And when a device breaks, everything becomes a fire drill. Chaos erupts. Productivity shuts down. So you call your print service provider, […]

Warning: Please do not upgrade Fiery servers to Windows 10

WARNING: Please do not upgrade any Fiery servers to Windows 10 on July 29th. Fiery digital front ends are specially designed systems combining an operating system with Fiery software and custom electronics. As such, Fiery servers running Windows 7 or Windows 8.1 will not support the Windows 10 upgrade directly on the server. Please do […]

Get Control of Your Workflow with Document Management Solutions

How much time do your employees spend searching for important documents or information? How often do documents go missing? How often are documents or content recreated? Some interesting statistics to consider: 10% of all business processes revolve around searching for information and/or documents (Source: IDC) 95% of information is on paper. It is estimated that […]

Hurricane Sandy and Your Printers

Our thoughts are with all those that may have been impacted by Sandy. We hope this finds you all safe and on the road to recovery. As businesses are beginning to get back to normal operations, we did want to make you aware of the impact water damage may have on your office printers and […]

Is Your MPS Service Provider “Reactive”, “Preventative”, or “Predictive”?

Before you can answer this question, let’s define the three types of service: (Note: All three contain a portion of some reactive services). The Reactive service model waits for a device failure and an end-user to place an emergency service call to their service provider. In most cases this device is not functioning at all, […]

Print Servers vs Direct IP Printing

When dealing with network printers there is a fundamental question that every System Administrator needs to answer and that is in what fashion will printing be enabled for client computers; by using a print server or direct IP printing? This article will help with answering this question by describing these two print service methods and […]

Next-Gen Print Management— Oh So Compelling

OK—so printer management might not be the most compelling topic, but we got your attention. Print management typically doesn’t get the limelight it deserves in IT management—regularly being passed over for cloud computing, virtualization, security, analytics and pretty much any other more exciting initiatives—but consider how many helpdesk tickets it uses, how much tech time […]

1 2 4